Returns & Exchanges
At Maud's Coffee & Tea, we want you to love every sip; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for unopened products. Due to the perishable nature of our beverages, we provide full refunds or replacements for any items that arrive damaged or defective.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Verification and Approval
Our team will review your request and, for damaged goods, may ask for a photo to expedite the replacement process.
Package Your Items
For eligible unopened returns, securely pack the items in their original packaging to ensure they are not damaged during transit.
Receive Your Refund
Once your return is received and inspected, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing